Refund policy

At Complete Carat, we believe that your satisfaction goes beyond the purchase. We're dedicated to making sure you feel confident and happy with your jewelry every step of the way. If for any reason you're not completely satisfied, we offer a 7-Day Money-Back Guarantee on custom engagement jewelry. For Ready to Wear jewelry, all purchases are final sale. If you have any questions or concerns, we're here to assist you! To ensure that your return is processed smoothly, please ensure the item is in new, unworn condition and includes all original packaging, certificates, and documentation. A receipt or proof of purchase will also be required.